Shipping policy

Shipping Policy

Last Updated: September 4, 2026

Thank you for shopping with HocusNest. We are committed to getting your order to you safely and efficiently.

This Shipping Policy explains how we process and ship orders placed through hocusnest.store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or major U.S. holidays.

During periods of high order volume, including the Halloween season, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

After your order has been processed, estimated delivery times may vary depending on the shipping method, destination, carrier, and other circumstances.

Estimated delivery time:

5–10 business days

Please note that shipping times are estimates and are not guaranteed delivery dates.

Delivery may take longer during:

  • Holidays

  • Sales or promotional periods

  • High-volume shipping periods

  • Severe weather

  • Carrier delays

  • Customs or other circumstances outside our control

3. Shipping Locations

HocusNest currently ships to addresses within the United States.

We may expand our shipping locations in the future. If international shipping becomes available, the applicable shipping information will be displayed at checkout.

4. Shipping Costs

Available shipping options and applicable shipping costs will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, and shipping method selected.

5. Tracking Information

When tracking is available, a tracking number will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to become active after the shipping confirmation has been sent.

If tracking information has not updated for several days, please contact us at:

aykhanhuseynov99@gmail.com

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible at aykhanhuseynov99@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

HocusNest is not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost, Stolen, or Missing Packages

Once an order has been shipped and transferred to the shipping carrier, delivery is handled by the carrier.

If tracking shows that your package has been delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Check with household members or neighbors.

  3. Contact the shipping carrier using the tracking information.

  4. Contact us at aykhanhuseynov99@gmail.com if you need additional assistance.

We will make reasonable efforts to assist you, but HocusNest cannot guarantee replacement or refunds for packages confirmed by the carrier as delivered.

8. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs or videos of the package and product

We will review the situation and determine the appropriate resolution in accordance with our Refund & Return Policy.

9. Delays

HocusNest is not responsible for shipping delays caused by circumstances outside our reasonable control, including but not limited to:

  • Carrier delays

  • Severe weather

  • Natural disasters

  • Holidays

  • High shipping volumes

  • Incorrect shipping information

  • Government restrictions

  • Other unforeseen circumstances

We will make reasonable efforts to assist customers when delays occur.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at aykhanhuseynov99@gmail.com.

Because orders may be processed quickly, we cannot guarantee that changes or cancellations will be possible after processing or shipment.

If an order has already shipped, you may need to receive the package and follow our Refund & Return Policy.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

HocusNest
Email: aykhanhuseynov99@gmail.com
Website: hocusnest.store